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4/10 Poor
Thomas R.
6 April 2024
Beautiful location but rundown home
Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was clean.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Showed up, fridge door clearly open for days, took 3 days to get someone to come fix it and get fridge to temp. We lost food. Did not offer to buy ice or provide coolers. Separate ice maker didnt work. Couches were run down and sagging, kitchen chair broken. Only 1/3 of outdoor furniture that were in the pictures and no chaise lounges. Pool wasnt heated when we showed up even after guy said it was in an email I sent to remind them to turn it on. I had to find manual online to get pool heater on because Joel didnt know how to do it and pool guy didnt show for 2 days. Washer broke after 3 days. Door spring latches were broken and springs were gouging out wood and paint on door frame and was clearly happening for months. Master bed was broken and sagging in the middle. Shower head was broken and sprayed water up at the ceiling. Much more that I called and emailed about and got no response to my long email listing issues. Nice property but poorly maintained and zero management of rentals. Joel was dismissive and rude. He tried to charge me $18 for more sheets while he was there assessing the fridge that didnt work because the mattress we wanted sheets for "wasn't included in the rental". He also told us the outdoor seating just got moved around a lot like we did not bother looking everywhere for it. The 2 women in the office were nice, accommodating, and regretful when I dealt with them. Half the issues would have been fixed by a simple walkthrough and some attention to detail. This house is clearly not managed well and either the management company isnt telling the owners about it or the owners just dont want to put money into it. Reminded me of a nice frat house. Looks good from a distance but, up close, it is a mess. Great location but find a different rental.
