Rating Details:
The property manager was adequately helpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
as I have already mentioned by email, here is my perception of our stay. the property was very clean, well organized, easy to check in and the whole team was very nice with us. You just sinned in the end by sending us a charge for something we hadn't broken, on the contrary, we tried to make the property as clean and organized as possible. we have a 2 year old baby and our concern was that she would break something in the apartment, but we took good care of it, we kept everything so she wouldn't have access. it was frustrating to receive an email that instead of praising the care we had with the apartment, it was an email with a charge for something we didn't do, see that it was not asked if we had broken something, but we were accused of having charged. sad to see the way the company deals with this situation, which will certainly be decisive in the customers' evaluation to decide if they will become customers or not, if they will recommend the company to friends or not. We are very calm and we will definitely stay with you again but you need to be careful how you deal with the customer after the sale, sometimes you can lose a customer who will bring a lot of money to your company because of a detail that must be seen as depreciation of the company, an accounting that must be included in all business planning. thank you very much and see you soon.