8/10 Good
Rachel H.
19 January 2024
Liked: Cleanliness, communication, location
Beautiful and Lux!
Property is gorgeous and very clean. Staff were very friendly and overall attentive. Loved the two bedroom units. We brought our daughter,21, and son 16, it was great having 2 rooms and living space to relax and enjoy, we ordered in one night and watched a movie after a long day of play.
Con was the property was understaffed, and overbooked, which caused a very lengthy check in and checkout, no loungers at the pool or beach, or towels, it took 90min for 3 coffees muffins at the convenient shop, which was tasty. Food was good overall, the least appealing was the Italian restaurant, it was fine. We did not do all inclusive as we aren’t big eaters. A few nights with extra wine and cocktails that added up. All inclusive would be worth it for adults not necessary for kids. There was a hiccup with our reservation after it was confirmed and I was made immediately aware of it. The owner of the unit went out of her way to correct it and make it easy well in advance, she took it all on, and very generous with her time trying to make it right. Unfortunately we still had a headache with checkout and checking back in, I do believe it was an issue with front desk staff not with property manager Lynnea. I was told by staff they were still operating in a soft opening. I was frustrated because I was the one waiting in the lobby for hours checking in, and out to switch rooms which should or have been made an issue.
Many thanks to you Lynnea,for everything you did and your care!!!
Rachel H.
Stayed 5 nights in Dec 2023
