To start, there were additional odd requirements like promising not to party (I was booking for my 60+ parents), and a lot of emailing about info from the persons staying and promising to follow the house rules. Isn’t this Vrbo’s job? Then on the third night, my parents arrived to the apartment late and the apartment was completely flooded. I wasn’t able to get in touch with the manager for an hour and we had them sleep on our couch. If someone didn’t have family in there area, I don’t know what they would have done. I also had to ask for a refund. They did agree and refund us the nights we didn’t stay. They should have refunded the entire stay for all the heartache it was. Book elsewhere on the Hill. The location was great and that was it.