4/10 Poor
David M.
4 March 2024
Liked: Check-in, location, listing accuracy
Disliked: Cleanliness
Subpar Unit with Heating Issue
We recently stayed at this unit over President's Weekend. The unit had a nest thermostat that we turned on upon arrival; however, we noticed it struggled to get past 59 degrees. We called the next morning and Vacasa sent somebody to fix it by replacing the air filter; however, the next evening we had the same issue. This continued into Day 3 of our trip (we had our 2 small children with us) and the condo was COLD. Day 3 a gentleman arrived and offered instructions to reset the Nest thermostat, which I figured wouldn't solve the issue (and it didn't). He brought us a candle and I was cordial given he didn't seem to be able to fix the issue. Told him I suppose we just had to tough it out.
Fast forward and Vacasa offered me 1 night comped. Frankly the whole stay should have been comped given the condo lacked heat in the wintertime!! They stated that given the issue was due to a setting on the thermostat (not true), there were space heaters, and that I declined any other assistance (I just wanted the heater fixed) they wouldn't meet me halfway.
Add to this a few other items of uncleanliness:
1. A woman's bra and clothing was left on the hook behind one bedroom door
2. Frying pan had some leftover food
3. There were 3 dinner size plates in the unit
I'd recommend staying elsewhere. Last time I book with Vacasa / through VRBO.
David M.
Stayed 3 nights in Feb 2024