4/10 Poor
Jen B.
27 February 2023
Disliked: Cleanliness, communication, listing accuracy
Cute house horrible experience with management
Cute older house, with 4 bed-spaces for a large family like ours but we overall had a horrible experience with Vacasa who actually manages the property, not an owner or VROB. We arrived to find sheets an bags of trash in the street and driveway of our rental. My husband collected it, to find that the bear box was crammed full of garbage from the previous guests and could not be closed. As we walked around the property, bags of dog poop, old pizza boxes and ski apparel packaging were strewn around outside. Once inside, the house was cute and cozy, but several outlets didn’t work, there was no hot water in the sink to do dishes, so I had to boil water, and all the wiring for the TV and internet was shoved into an open heating vent. All of that could be dealt with, but once I let Vacasa know that our F250 truck had froze in the blizzard that hit Tahoe 2/22/23 and we needed help sorting out what to do and asked if we could extend our stay, we are not offered any help and told to vacate the property regardless of emergency situation. No offers to transfer us to other open Vacasa properties, of which there were many as most of the Highways were closed. They were happy to evict us and our 3 children and dog into the snow. Honesty will never rent a house managed by Vacasa again.
Jen B.
Stayed 4 nights in Feb 2023
