Big Family House| ♛7 BR,5BA, 5★Location, Deck

Thank you for your review and for choosing our property for your cycling trip. We're glad to hear that the house, bedroom layout, bathrooms, location, and easy access to the Dobbs Ferry train station worked well for your group and helped make your visit to New York enjoyable. We are sorry to hear that you felt communication was not as timely as expected. We strive to respond as quickly as possible and continuously work to improve our responsiveness. We host guests across multiple properties and have received hundreds of reviews with an overall rating above 4.8 out of 5, with many guests specifically complimenting our communication and hospitality. Regarding the layout, the property is intentionally designed with multiple living areas, which many larger groups find beneficial for privacy and flexibility. We appreciate your feedback and will review the listing description to see whether we can make this even clearer for future guests. As for the pricing concern, all pricing, taxes, fees, and platform charges are calculated and processed directly through the booking platform. Unfortunately, hosts have limited visibility into how certain platform fees are displayed during the booking process. We understand the frustration and wish we could have provided a better resolution. Thank you again for staying with us. We appreciate the positive comments about the house and location and wish you many more great cycling adventures ahead.