Montana Escape Sleeps 14 Between Bozeman Nightlife + Big Sky Adventure

Tom, first of all I’d like to apologize for not responding to this review sooner. Additionally, we apologize that our house was not up to the standards that both yourself and our team try to achieve. However… I’d like you to please take a few things into consideration. We had a cold late winter like normal and we statistically aren’t even doing our spring cleanup until end of May early April due to the consistent snow falls in May. You checked in May 10. I was snowmobiling behind that house end of April. So we would not have our grill area cleaned up, refrigerator, unfortunately doesn’t work and is only used as a cooler, we hadn’t put any of the chemicals in the pond/waterfall or had turned it on for the season. As far as the partially burned logs in the campfire pit, we always have partially burned logs in the campfire pit. And unfortunately, it probably caught a little trash through the winter from it getting buried with snow and people throwing things in there from the hot tub. As far as the hot tub being murky, it’s a saltwater hot tub and it isn’t always crystal clear because we like to avoid the chemicals of chlorine and bromine, but I can assure you it’s healthy and chemically clean. Additionally, we will look into this and make sure that we’re doing the best we can to keep the exterior as presentable and the hot tub is clean and clear as possible! As far as inside the house inside. There’s no reason that there should’ve been dirty dishes, or unclean surfaces. We take full responsibility and we apologize for this! When it comes to a mouse and unfortunately they leave some droppings here and there… We are in Montana, we are also on the edge of a mountain on the edge of the Gallatin national forest. It is impossible to keep 100% of mice from getting into houses of this size and age. What I can tell you is this… We have a pest control service, and on top of that we are constantly setting traps and checking them regularly. When we got your review, we were saddened, because statistically we’ve always had amazing reviews from everybody and texts on how much they love are place! You can see this if you look at our reviews on Airbnb and Vrbo. We truly apologize that our house was not up to your standards and we will take this into consideration to always better our home for future guests.! We appreciate your constructive criticism!

Thanks Thomas for your feedback, we would love to have you and your guests back anytime !