We stayed at Maxwell House Ridge for 9 days 8 nights. The house is spacious and comfortable. We are pleased. However, the check in was terrible. They gave me the code, but I cannot get in. I called the number they gave me several times. The phone system stated-- push one for reservation. push two for guest experience, push 3 for owner listing....etc...there is no choice for "current guest questions". It states if there is any other questions push 6. So, I push 6 and waited for an hour, no answer. I called again and again total 4 hours by pushing 6 (because it asked me to stay online and someone will be with me, but no one ever come online for 4 hours) -- no answer. And I cannot get in the house. Finally, I push one for reservation, Michelle answered right away and walked through the checked in-- she said that I should be slowly to push the code. The checked in experience is terrible. But the staying is good. I hope the management host change your phone system to assistant staying guests. It should states "If you are the current guest with questions, please push 6"...