4/10 Poor
Barb S.
9 January 2024
Disliked: Communication, location, listing accuracy
Location in Gisela not Payson
Location when booking claims to be in Payson. Only after paying do you get true location which is 18 miles south of Payson. Booked the day before trip so trip was non refundable. We booked to visit snow in Payson only to find out we were not 13 miles from town of Payson like the vague description says but 18 miles below Payson where there was no snow just mud rain and sleete. There is a very long winding road you have to drive on for 5 miles before even getting to the 87 to drive into Payson. The host blames VRBO on the actual location of her listing and takes no responsibility for the misleading information. The house is cozy but the neighborhood has many houses that have collections of junk in their yards. There is also a septic issue in the bathroom with a very foul odor. The heat in the house is mainly a very tiny space heater that makes a squeaking noise intermittently. We tried using the actual heater but every time it was turned on it would be turned off by the host. It’s a nest heater which can be controlled remotely. She would not let it go above 50 degrees. The large reclining couch which faces the tv does not work. Only the small love seat which the far left seat you can barely see the tv from works. This was a very disappointing trip and we were glad when it was over. Informed host of the biggest issue which was the location but she just argues and goes in circles not wanting to fix the problem. It will end up costing her money losing guests because of bad reviews
Barb S.
Stayed 2 nights in Jan 2024
