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3BR Ka’anapali Retreat | Ocean Views, Gorgeous renovation, Walk to Beach

Photo gallery for 3BR Ka’anapali Retreat | Ocean Views, Gorgeous renovation, Walk to Beach

A covered outdoor seating area with wicker furniture, a table, and a view of the ocean and palm trees.
A modern kitchen with a stainless steel refrigerator, a dining area with wicker chairs, and a living room with a sofa and a television.
A spacious living room with a large sofa, two armchairs, a coffee table, and a ceiling fan. There are paintings on the walls and a view of the ocean through the windows.
A tropical resort with a view of the ocean, lush greenery, and a traditional building with a thatched roof.
A bedroom with a bed, a ceiling fan, a television displaying a turtle, and a balcony with a view of the ocean.

Reviews

8.8 out of 10
Excellent

Highlights

  • Discover nearby landmarks
    Near Kahekili Beach
3 bedrooms2+ bathroomsSleeps 6

Popular amenities

  • Swimming pool
  • Onsite parking available
  • Kitchen
  • Washing machine
  • Air-conditioning
  • Gas barbecue

Explore the area

View map
Lahaina, HI
  • Place, Kahekili Beach
    ‪17 min walk‬
  • Place, Kaanapali Beach
    ‪2 min drive‬
  • Place, Whalers Village
    ‪3 min drive‬
  • Airport, Kapalua, HI (JHM-West Maui)
    ‪6 min drive‬

Rooms & beds

3 bedrooms (sleeps 6)

Bedroom 1

1 King Bed

Bedroom 2

1 King Bed

Bedroom 3

1 Queen Bed

Other Space 1

1 Double Sofa Bed

2 bathrooms, 1 half bathroom

Bathroom 1

Toilet

Bathroom 2

Toilet · Shower only

Bathroom 3

Toilet · Shower only

Spaces

Deck or patio
Porch or lanai
Kitchen
Balcony
Separate dining area
Garden
Dining area

About this property

3BR Ka’anapali Retreat | Ocean Views, Gorgeous renovation, Walk to Beach

Welcome to your private island sanctuary—a stunningly remodeled 3-bedroom, 2.5-bathroom villa set within the lush, gated grounds of Ka’anapali Plantation, one of West Maui’s most exclusive low-rise communities. Perfectly positioned between world-class golf courses, pristine beaches, and luxury shopping, this two-level residence blends elegant island style with contemporary sophistication.

Enjoy panoramic views of Lanai and Molokai, beautifully landscaped tropical grounds, and resort-style amenities—all within walking distance of the famed Ka’anapali coastline.

Villa Features
3 spacious bedrooms and 2.5 modern bathrooms
Designer-renovated interiors with upscale furnishings and décor
Gourmet kitchen with granite countertops and stainless steel appliances
Central air conditioning throughout
Elegant primary suite with ensuite bath and private oceanview lanai
Ocean and garden views from living spaces and lanais
High-speed Wi-Fi, smart TVs, washer/dryer, and free parking

Community Amenities
Tranquil heated swimming pool with tropical surroundings
Soft-top tennis court and shuffleboard
Outdoor kitchen cabana
Lush 16-acre setting of palm trees, tropical flowers, and panoramic ocean vistas
Low-density development ideal for privacy and relaxation

Unrivaled Location
Stroll to Airport Beach (North Ka’anapali), a local favorite for swimming & snorkeling
Minutes from Whalers Village with designer shops, galleries, and beachfront dining
Easy access to Ka’anapali and Kapalua golf courses, spas, and Lahaina town
Enjoy sunsets, island views, and whale watching (in season) right from your lanai

Additional Information
Check-in: 4:00 PM | Check-out: 10:00 AM
Occupancy: Up to 6 guests
No smoking in unit or lanai (strictly enforced by Hawaii state law)
Smoking allowed only in designated outdoor areas
Fines and deep-cleaning fees apply for violations

Why Guests Love It
Thoughtfully designed, newly renovated with high-end finishes
Peaceful and private setting with the feel of a luxury resort
Ideal for families, couples, or upscale group retreats
Moments from the best of Ka’anapali — beaches, golf, dining, and shopping
Indulge in Maui’s most iconic coastal lifestyle from this elegant Ka’anapali Plantation villa — where refined comfort, natural beauty, and island charm meet.

PLEASE NOTE- WE DO NOT ACCEPT AMEX
**All communications will be emailed from Epic Realty, if you have not received anything, please check your spam and junk folders

NO EARLY CHECK-INS OR CHECK-OUTS
Non Smoking
No Pets Allowed
Full size appliances
No refunds on cancellations within 60 days of your stay
Grocery stores nearby are Times Market, Safeway, Napili Market, Longs Drugstore
Places to eat nearby are the food trucks by Papakea
Kāʻanapali / Resort Corridor
Monkeypod Kitchen (Whaler’s Village)
Hula Grill (Whaler’s Village / Kāʻanapali)
Leilani’s on the Beach (Kāʻanapali)
Cliff Dive Bar & Grill (Sheraton / Black Rock, Kāʻanapali)
Japengo (Asian fusion / sushi, Kāʻanapali)
Duke’s Beach House (Honua Kai / Kāʻanapali area)
Longhi’s at the Marriott (Italian)
Umalu (casual / Hawaiian / American)
Aloha Travel Club
Kapalua / Napili / Kahana / Honokowai Area
Merriman’s Kapalua (fine dining, Hawaii regional cuisine)
Cane & Canoe (Montage Kapalua)
Banyan Tree (Kapalua)
Hana Hou & Beach Club (Montage / Kapalua)
Plantation House (Kapalua)
Sansei Seafood & Sushi Bar (Kapalua)
Burger Shack (Kapalua)
Sea House (Napili, oceanfront)
The Gazebo (Napili, breakfast & brunch)
Miso Phat (Kahana, sushi / Japanese)
Maui No Ka Oi Magazine
Papi’s Ohana (Honokowai / Kahana area)
Fish Market Maui (Honokowai)
Dollie’s (Pizza / casual, Honokowai / Kahana)
Kitchen 5315 (casual / tiki / island fare)
Miss Arepa (Venezuelan / casual, Honokowai area)
Okazuya Deli (local Hawaiian / Japanese / take-out)
Pizza Paradiso (Mediterranean / pizza)
Gazebo(Napili)
GE-041-540-1472-01
TA-041-540-1472-01
TMK

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House Rules

Check in after 4:00 PM
Minimum age to rent: 21
Check out before 10:00 AM
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Children

Children allowed: ages 0–17
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Events

No events allowed
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Pets

No pets allowed
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Smoking

Smoking is not permitted

Important information

You need to know

Property Registration Number TA-041-540-1472-01, 440060160045, GE-041-540-1472-01
Property # 3015651vb
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

About the area

Kaanapali

Located in Kaanapali, this condo is by the sea. Shoppers can check out Whalers Village, while everyone can enjoy the natural beauty of Kaanapali Beach and Black Rock. Lahaina Civic Center and Hawaii Nature Center of Iao Valley are also worth visiting. Jet skiing and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with mountain biking and hiking/biking trails nearby.
Map
Lahaina, HI

What's nearby

  • Kahekili Beach - 17 min walk - 1.5 km
  • Kaanapali Beach - 2 min drive - 2.3 km
  • Whalers Village - 3 min drive - 2.7 km
  • Kaanapali Kai Course at Kaanapali Golf Resort - 3 min drive - 3.1 km
  • Kaanapali Golf Courses - 3 min drive - 3.4 km

Getting around

  • Kapalua, HI (JHM-West Maui) - 9 min drive

Restaurants

  • ‪Island Vintage Coffee - ‬4 min drive
  • ‪Leilani's on the Beach - ‬4 min drive
  • ‪Honoapiilani Food Truck Park - ‬3 min drive
  • ‪Duke's Beach House Maui - ‬2 min drive
  • ‪Hula Grill Kaanapali - ‬4 min drive

Frequently asked questions

Does 3BR Ka’anapali Retreat | Ocean Views, Gorgeous renovation, Walk to Beach have a pool?

Yes, this property has a pool.

Is 3BR Ka’anapali Retreat | Ocean Views, Gorgeous renovation, Walk to Beach pet-friendly?

No, pets are not allowed at this property.

How much is parking at 3BR Ka’anapali Retreat | Ocean Views, Gorgeous renovation, Walk to Beach?

On-site parking is available at the property.

What time is check-in at 3BR Ka’anapali Retreat | Ocean Views, Gorgeous renovation, Walk to Beach?

Check-in begins at 4:00 PM.

What time is check-out at 3BR Ka’anapali Retreat | Ocean Views, Gorgeous renovation, Walk to Beach?

Checkout is at 10:00 AM.

Where is 3BR Ka’anapali Retreat | Ocean Views, Gorgeous renovation, Walk to Beach located?

Situated by the sea, this condo building is within 1 mi (2 km) of Kahekili Beach and Kaanapali Beach. Whalers Village is 1.5 mi (2.3 km) away.

Reviews

8.8

Excellent

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 8 out of 16 reviews
Rating 8 - Good. 7 out of 16 reviews
Rating 6 - Okay. 0 out of 16 reviews
Rating 4 - Poor. 0 out of 16 reviews
Rating 2 - Terrible. 1 out of 16 reviews

8.8/10

Cleanliness

8.6/10

Check-in

9.0/10

Communication

9.0/10

Location

8.6/10

Listing accuracy

Reviews

Verified review

8/10 Good

Victoria N.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Great views
Stayed 8 nights in Jul 2026
Response from VrboOwner on 28 July 2026
Thank you for your review! We're so glad you enjoyed the amazing views. We appreciate you choosing to stay with us and hope to welcome you back for another relaxing vacation soon!
Verified review

10/10 Excellent

Kristen B.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Beautiful stay!

Great location, very clean a spacious for our group. View was amazing and we were close to everything we wanted to do. Would definitely stay again!
Stayed 10 nights in Dec 2023
Response from VrboOwner on 12 December 2023
Aloha Kristen, We are so happy to know that you had a beautiful stay with us. The views are nothing short of magical and we hope you created lots of new memories. Our Team strives to provide the Aloha Spirt and maintains a high standard of excellence in cleanliness and home away from home comforts. You and your Ohana are always welcome back. Happy Holidays!
Verified review

10/10 Excellent

Coby F.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Epic was a fantastic host, and the home was exactly as advertised. Our family loved the location. It’s perched just up the hill from an abundance of activities, yet far enough away to enjoy peace and quiet away from the resort crowds.The house itself was incredibly spacious, giving our large family and grandchildren plenty of room to relax and spend time together comfortably. One of the highlights was the beautiful ocean views, about a mile away, which added a serene and scenic touch to our stay.Overall, a wonderful place for a family getaway that we’d happily stay at again!
Stayed 8 nights in Mar 2026
Response from VrboOwner on 24 March 2026
Thank you so much for your kind words! We’re thrilled to hear that you and your family had such a wonderful stay and were able to enjoy both the peaceful setting and the nearby activities. It’s especially great to know the space worked well for your whole family and that you were able to relax and spend quality time together—that’s exactly what we hope every guest experiences. And we couldn’t agree more, those ocean views really do add something special! We truly appreciate you choosing to stay with us and would love to host you and your family again anytime. 😊
Verified review

10/10 Excellent

Aurora B.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great place

We had a great stay. We had some ac issues but they were addressed and we were able to enjoy our vacation. Beautiful unit.
Stayed 4 nights in Mar 2023
Response from VrboOwner on 21 September 2023
Aloha Aurora, Thank you for taking the time to leave a review. We encourage our guests to reach out to us if there are any issues and we are very proud of our Team and the timely manner in which we respond and rectify situations with our guests. We built our business reputation on solid business principles and a strong work ethic. Kaanapali Plantation #45 provides amazing ocean and garden views. The Resort is just a short distance to world famous Kaanapali Beach, Oneloa and Napili Bay perfect for swimming, snorkeling, and sunbathing. We hope that you captured a few amazing Maui sunsets from the private lanai and created lots of memories during your stay. It was our pleasure to host you. Mahalo
Verified review

10/10 Excellent

Susan D.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Quiet and great view!

Unfortunatley our week in Maui was mostly rainy but staying at this Condo with its great views made it better. The location was quiet yet very short distance to all sorts of activity, shopping and beaches.
Stayed 6 nights in Jan 2023
Response from VrboOwner on 21 September 2023
Aloha Susan, we are so glad to hear that you enjoyed your stay! We agree that this unit is perfect and matched with an amazing ocean and garden view. It's a very relaxing spot and perfect getaway, all while being in a convenient location - restaurants and shops only being short distances away. We hope you enjoyed either the blissful sunrises or the well known beautiful Hawaii sunsets from this wonderful condo's private lanai. We wish the weather conditions had been better ourselves, but we know the comfort of this unit is memorable. We hope to see you again in the future! Mahalo
Verified review

10/10 Excellent

Lindsay B.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great spot

Can’t beat the ocean views! Saw the turtles swimming from the balcony. Condo updated and pics very accurate. Appreciated the beach chairs. Would definitely come again.
Stayed 5 nights in Apr 2024
Response from VrboOwner on 12 April 2024
Aloha Lindsay, It was a pleasure to have you as our guest. You were kind and followed all of the house rules. I am thrilled know hear you saw the turtles, it is one of the highlights of this condo. Please feel free to come back anytime!
Verified review

10/10 Excellent

Eugenia S.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Beautiful plantation

Spacious, nice you had a cooler and chairs, umbrella would be nice. Loved our place. Nice location Table was nice to play games with the family. We appreciate the washer and dryer with a few pods you left. Thank you.
Stayed 6 nights in Jul 2023
Response from VrboOwner on 21 September 2023
Aloha Eugenia, It was our sincerest pleasure to host you. We appreciate you taking the time to leave this review and feedback. We are happy to hear that you enjoyed your time with us. We do our best to provide the Aloha Spirit to enhance our guests vacations and provide all the home away from home feels for our guests to enjoy. Kaanapali Plantation #45 is a gorgeous newly remodeled 3-bedroom, 2.5 bath with amazing ocean views and is perfect for large families or groups of friends. The spacious lanai overlooks the ocean with beautiful mountain views. The Resort is centrally located and just a short distance from world famous Kaanapali Beach, Napili Bay and Whalers Village for great shopping and dining experiences. You and your family are always welcome back. Mahalo Nui Loa
From a partner site

10/10 Excellent

Debbie R.

Girls week in Maui

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We were very pleased with the rental, beds were comfortable and we enjoyed the sunset views from the deck off the main living area. Location was very good for us and it was quiet in the neighborhood. It was a good value for the cost, we’d stay here again.
Stayed 7 nights in May 2023
Response from VrboOwner on 21 September 2023
Aloha Debbie, Thank you for taking the time to leave this great review. It was our pleasure to host you. Kaanapali Plantation #45 is a gorgeous newly remodeled 3-bedroom, 2.5 bath with amazing ocean views and is perfect for large families or groups of friends. The spacious lanai overlooks the ocean with beautiful mountain views. We do our best to provide the Aloha Spirit to enhance our guests vacations and provide all the home away from home feels for our guests to enjoy. The Resort is centrally located and just a short distance from world famous Kaanapali Beach, Napili Bay and Whalers Village for great shopping and dining experiences. We hope that you all created amazing memories during your Girls Trip!!! You are always welcome back. Mahalo Nui Loa
From a partner site

8/10 Good

Robert N.

kaanapali Plantation 45-3

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Beautiful accommodations, we had some issues with the air conditioning up stairs for most of our stay, EPIC reality was very responsive to getting things fixed with both air conditioners.
Stayed 8 nights in May 2023
Response from VrboOwner on 21 September 2023
Aloha Robert, Thank you for taking the time to leave a review. It was our sincerest pleasure to host you and have you and your family as our guests. Thank you for your kindness and patience while our Team worked diligently to fix the AC issues you were experiencing during your stay. We appreciate you all and hope that your family was able to create new memories and find beautiful moments to treasure. Kaanapali Plantation #45 is a gorgeous newly remodeled 3-bedroom, 2.5 bath with amazing ocean views and is perfect for large families or groups of friends. The spacious lanai overlooks the ocean with beautiful mountain views. We do our best to provide the Aloha Spirit to enhance our guests vacations and provide all the home away from home feels for our guests to enjoy. The Resort is centrally located and just a short distance from world famous Kaanapali Beach, Napili Bay and Whalers Village for great shopping and dining experiences. We are happy to know that you were able to experience the Hawaiian Sea turtles and capture beautiful sunsets. You and your family are always welcome back. A Hui Hou (until we meet again) Aloha and Mahalo
From a partner site

10/10 Excellent

shawn m.

Family vacation for six and 78th birthday celebration.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Our rental was everything promised. Ocean view was spectacular. Had a great BBG & to our surprise the rental came with 4 very nice beach chairs & 2 large coolers, which we used. After exploring the kitchen we found all we needed to prepare & serve two large family dinners which we enjoyed at the large table. The Pool was great. Easy & ample parking right outside our front door. Very quiet area. Great shopping close by. Will go back for sure. Loved this place.
Response from VrboOwner on 21 September 2023
Aloha Shawn, Thank you for taking the time to leave this great review. It was our pleasure to host you. We love that you were able to experience a few of the things that make this condo so special. We do our best to provide the Aloha Spirit to enhance our guests vacations and provide all the home away from home feels for our guests to enjoy. Kaanapali Plantation #45 is a gorgeous newly remodeled 3-bedroom, 2.5 bath with amazing ocean views and is perfect for large families or groups of friends. The spacious lanai overlooks the ocean with beautiful mountain views. The Resort is centrally located and just a short distance from world famous Kaanapali Beach, Napili Bay and Whalers Village for great shopping and dining experiences. You are always welcome back. Mahalo Nui Loa
Verified review

8/10 Good

Adam C.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great place to stay

Overall this was a great place. Some things I wish I had known: 1- there is no air conditioning on main level where kitchen and gathering area is. Also no bathroom fan on main level so it get hot and steamy with showers and laundry 2- there is a queen and two king beds upstairs, one pull out sofa bed on main level. Add said there was a futon and queen in one room which was not correct 3- pool does not have a very good shallow end. Overall location was great, place was very clean and grill was nice. Would stay again if there was A/C on main level.
Stayed 7 nights in Apr 2023
Response from VrboOwner on 21 September 2023
Aloha Adam, We appreciate your review and feedback. Kaanapali Plantation #45 is gorgeous newly renovated 3 bedroom, 2.5bathroom condo. We do encourage our guests to reach out to us directly if they encounter any issues during their stay with us and would have sent out our team in a timely manner to assist you or answer any questions you had and apologize that there was any confusion with the sleeping arrangements. Two bedrooms have a king bed, 3rd bedroom has a queen, and the sofa sleeper/futon is a queen located in the living room and is a pull out sofa sleeper. The condo is equipped with ceiling fans and a wonderful cross breeze. We strive to provide the Aloha Spirt and all the home away from home feels to enhance our guests Maui vacations. We are happy to know that your overall experience with us was a great one. It was our pleasure to host you and we hope that you created lots of memories during your time with us in Maui. Mahalo
Verified review

8/10 Good

Simon S.

Liked: Cleanliness, communication, location
Disliked: Check-in

Great location

Has issues with bugs and loud air conditioner in master bedroom. Also had a hard time finding the unit upon late arrival as the number of the townhome was not on the app. Called the after hours and was able to find out but took a little while till we found our units. On the positive note, location is close to everything and the property size was perfect for our family. I would probably stay at a resort next time as this was our first ever VRBO experience and did not think the experience was the same as an actual resort or hotel.
Stayed 6 nights in Mar 2023
Response from VrboOwner on 21 September 2023
Aloha Simon, We appreciate guests feedback and the opportunity it gives us to provide even better services and programs for our guests. We do encourage our guests to reach out during their stay if there is anything needed that we could assist with and sent maintenance over immediately to rectify the AC issues. The Resort provides quarterly pest control as well as our Team between all guests stays. All correspondences reflect the Resort and unit # and we are happy that the after hours receptionist was able to assist you in finding the condo. Kaanapali Plantation #45 provides amazing ocean and garden views. The Resort is just a short distance to world famous Kaanapali Beach, Oneloa and Napili Bay perfect for swimming, snorkeling, and sunbathing. We hope that you captured a few amazing Maui sunsets from the private lanai and created lots of memories during your stay. It was our pleasure to host you. It's a very relaxing spot and perfect getaway, all while being in a convenient location - restaurants and shops only being short distances away. Mahalo
From a partner site

8/10 Good

Murray T.

Terrific property

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The property was terrific and the view put it over the top. It was convenient to everything we wanted to do and nicely updated. My only complaint is that AC is listed as “central” but it’s only in the bedrooms upstairs meaning that wasn’t accurate. The downstairs has no air conditioning. With that said opening the doors so the breezes can blow through the unit make it very pleasant. In the heat of the afternoon it can get a little uncomfortable though because the sun sets toward the back porch. Other than that I highly recommend the property.
Response from VrboOwner on 21 September 2023
Aloha Murray, We appreciate you taking the time to leave this review and feedback. We are happy to hear that you enjoyed your time with us. We do our best to provide the Aloha Spirit to enhance our guests vacations and provide all the home away from home feels for our guests to enjoy. Kaanapali Plantation #45 is a gorgeous newly remodeled 3-bedroom, 2.5 bath with amazing ocean views and is perfect for large families or groups of friends. The spacious lanai overlooks the ocean with beautiful mountain views. The Resort is centrally located and just a short distance from world famous Kaanapali Beach, Napili Bay and Whalers Village for great shopping and dining experiences. It was our pleasure to host you. Mahalo Nui Loa
Verified review

8/10 Good

Jason B.

Liked: Location
Nice calm location with a beautiful view.
Stayed 10 nights in Jun 2026
Response from VrboOwner on 1 July 2026
Thank you for your kind review! We're so glad you enjoyed the peaceful location and the beautiful view. It's wonderful to hear you had a relaxing stay. We appreciate you choosing our condo and hope to welcome you back for another quiet beach getaway soon!
Verified review

2/10 Terrible

Elizabeth R.

Disliked: Cleanliness, check-in, communication, location, listing accuracy
I wish I could leave a better review, but the lack of responsiveness from the property management company was inexcusable.Because our flight didn’t leave until 10 PM, we paid an additional fee for a late checkout. On our last day, we went out to pick up some final souvenirs and returned to the condo to pack and get ready for the airport. When we arrived, we discovered that the entry code no longer worked and we were locked out.I immediately called the management company, the number listed in our rental agreement, the emergency contact line, and sent a message through VRBO. Despite leaving multiple voicemails and messages, no one responded. We spent over an hour and a half locked outside while repeatedly trying to reach someone. Since we had paid for late checkout, there was no reason our access should have been removed.After at least 20 calls and several messages, I finally received a brief text with a new code. There was no explanation, acknowledgment, or apology for the situation.As a short-term rental owner myself, I understand that mistakes can happen. What is unacceptable is having no one available to assist guests during an emergency. We paid extra for a service that was not delivered and were left scrambling to get packed and make our flight.Unfortunately, due to the poor communication and lack of concern shown, I would not recommend staying here.
Stayed 8 nights in May 2026
Response from VrboOwner on 16 June 2026
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced. However, we would like to clarify that we were never made aware of any issue during your stay. We have no record of receiving phone calls, voicemails, emails, or messages regarding being locked out of the unit. Our emergency line routes directly to a cell phone that is monitored at all times, and we did not receive any communication matching the situation described. Had we been contacted, we would have responded immediately to assist. Unfortunately, because we were unaware of the issue, we were not given the opportunity to help resolve it at the time. We understand your frustration and regret that your departure day was impacted. We appreciate your feedback and wish you safe travels.
Verified review

8/10 Good

Jacob K.

Stayed 9 nights in Jun 2026
Response from VrboOwner on 7 July 2026
Thank you for staying with us! It was a pleasure hosting you. You treated the property with care and left it in great condition. We'd be happy to welcome you back in the future and wish you safe travels on your next adventure.

About the host

Hosted by Cimi Morgan

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Languages:

English

Premier Host

They consistently provide great experiences for their guests
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