Heart of London, Harrods, Buckingham Palace, Hyde Park.

Rob Bull made a reservation on Vrbo in the second week of January’23 for June’23. As expected, a couple with two teenage children arrived . I was present on the property to greet & meet them & show them around the home & it’s features. I must have spent at the least 15/20 minutes with the family. Whilst mentioning many other ways to make themselves at home, I explained to them that all patio & balcony doors must be carefully locked away before they go out. This is a mandatory guideline that I as a host must give to all my guests for the security of their belongings & moreover my multi million pound home that I am leaving in their custody. This home is located in one of only two private Mews in all of central London which is guarded by private security & a locked barrier. At my moments spent with them they didn’t once show any concern in particular or even ask a single question. I left with a giving them my contact number in the event that they might need any information or if they had a concern. Four hours later, I heard from Vrbo informing me that the guests had checked out for reasons of not feeling safe. I was terribly disappointed as I have not in my several years of being a super host, come across a situation such as this. Vrbo was continually on the phone with me for hours & days on this matter. Rob never reached out to me for weeks until recently. He did not show any concern at the time to either Vrbo or myself for weeks to follow, stating in writing or providing any documentation evidence of his alleged complaint. The case was eventually closed by Vrbo. The cancellation policy is firmly stated at the time of the reservation made 6 months prior with my property blocked on all those calendar dates. As it happens , at the time when Rob vacated the property, he doesn’t cancel the booking . Which means that I cannot open my calendar for bookings , so any bookings are lost. Rob demands a refund weeks after. Now he threatens me with constant messages on the Vrbo platform & mentions his bank & lawyers . I wish him well in his pursuits.