4/10 Poor
Danaly C.
18 March 2024
Liked: Location, listing accuracy
Disliked: Check-in, communication
A little slice of purgatory
I never knew that a house could be soulless until I stayed here. Imagine what how an AI would design and decorate a vacation home and you’ll know exactly what you’re renting.
Soulless decor aside, there were dead spiders and other assorted bugs waiting in the showers upon our arrival. The host (an LLC) had a wall of rules written in various fonts that would have made a middle school chaperone ecstatic. One of the rules (and I quote) bans obnoxious behavior.
Like, okay, maybe start by not using an all caps, cursive-ish font.
All communication with the “host” was clearly through an underpaid employee who had no real authority. Even after Vrbo reached out to the host to request that they give us the access codes to the property (it was a short notice rebooking since our original stay got canceled the day before check-in due to meth use by the prior tenants) the host refused. Overall a nightmare experience and, while some of the blame certainly falls on Vrbo, the hosts did nothing to help the situation and, instead, made it actively more stressful.
I would never book with them again.
Danaly C.
Stayed 6 nights in Feb 2024