2/10 Terrible
Wendy C.
27 February 2024
Liked: Location
Disliked: Cleanliness, communication
Renter beware, do not rent from them no local support, not clean
Renter beware. The place was not cleaned properly and very dated. We checked in, immediately see the floors were dirty as there were (crumbs, debris, etc on the floors). Found a vacuum started to clean the floors, but it doesn't work properly. So I contacted Vacasa to see if someone can come and clean the floors. But you need to go through the HO of Vacasa and they notify the local support. Also noticed only 1 parking pass, should be 2 passes. About to go to bed and the sheets were not changed, it was covered in all types of hairs OMG. I texted Vacasa about it, please send someone with clean sheets. I also had to send photos. So ridiculous just send me CLEAN SHEETS. HO said they will notified the local support again. We slept on top of the duvet covers and covered the pillow with clean towels that night as nobody came. This is UNACCEPTABLE. On top of that the deadbolt to the front door did not work. I follow-up the next morning. HO apologized and notify local support to come clean and change sheets while we go skiing. Ofcourse we got back from skiing, nothing has been done, nobody from local support contacted us. I followed up again to HO. They were apologetic and will call support directly. Local support told them in the meantime we can wash the sheets in the small washer/dryer that is in the unit. Are you serious, I don't have time, no detergent and the amount of hairs on it doubt it will be clean. Its UNACCEPTABLE. I just want clean sheets, forget about the other issues.
Wendy C.
Stayed 3 nights in Feb 2024