That balcony incident absolutely belongs in the review. And their response—essentially “Oh yes, there’s a trick to opening that ordinary-looking door”—makes it worse, not better.I’d give them credit for everything they did well, but I would definitely mention both the uncomfortable furnishings and the balcony door. The latter is a legitimate safety issue, especially eight floors up with no phone.Here’s how I’d write it—fair, specific, and with just enough humor that it doesn’t sound like a rant:We had a very good stay overall. The apartment was exceptionally clean, as was the entire building, and the location was convenient and felt very safe. There was usually someone in the lobby when we came and went, which we appreciated.The pool and hot tub area was especially nice, with barbecues and both indoor and outdoor areas for sitting and gathering. The apartment was also incredibly well stocked with coffee (a huge bin of it!), creamers, sugars and tea. And a special shout-out to the shower—the water pressure was fantastic!There are a few areas that could use improvement. The apartment itself felt quite austere, and unfortunately the couch and living room chairs were extremely uncomfortable. A little more attention to warmth and comfort would make a big difference. The furnishings and accessories sometimes had a bit of a “checked the box” feeling rather than making the space feel welcoming.Check-in was also more difficult than it needed to be. The instructions were