2/10 Terrible
Jessica T.
19 March 2023
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Property Inaccessible Upon Arrival - No Refund
With incredible disappointment I strongly discourage anyone from renting this cabin (Casita Bacon) or any others managed by Vacasa. We paid in full to stay at this cabin for 4 nights. The Northeast sustained an incredible snowstorm right as we were traveling in for our visit. When we arrived at the cabin the driveway was not plowed, the front door looked buried with snow, and we could not legally nor safely park on the street. With a late arrival and two young children we had to find an alternate place to stay.
The next day we gave it some time for the plowing to be done and tried again. Unfortunately, through the end of the day none of the snow on the property had been cleared and the street plowing had created a 3 foot wall rendering the property completely inaccessible.
I called Vacasa to let them know of the situation even trying to provide photos and they had no response other than, "I understand, but there is nothing we can do." They offered NOTHING. They did not offer a refund of any kind, not even partial, for the loss of the use of the cabin nor the cost for us to stay elsewhere. They did not even offer to come plow the driveway so that we could use the cabin for the rest of our stay. We were completely stonewalled and had to pay the full cost without actually being given access to the property while we were there.
After the Vacasa representative talked to her manager and again said there was nothing they could do I recommended they contact the cabin owner. We own a mountain rental property in another state (and thankfully with a different management company) and I would never want a guest experiencing this. I told her such and she declined to try to contact the owner. I asked one final time if there was anything they could do for us and she said they couldn't do anything until we were checked into the property. When I incredulously asked how we were supposed to do that as the property was inaccessible she hung up on me.
After returning home at the conclusion of our trip, the icing on the cake was an error message stating "This page is not available right now" when I went online to leave my rating on the Vacasa website.
Jessica T.
Stayed 4 nights in Mar 2023