4/10 Poor
James R.
12 October 2023
Liked: Cleanliness, check-in, communication, location, listing accuracy
Dollywood and Smokies Vacation Fall 2023
The cabin failed to meet expectations, and for certain failed to meet what was presented in the online presentation. With six grand-kids, one of the pluses about this cabin was the Daytona 500 Racing game consoles shown in the online presentation. What a disappointment it was to find out after checking in the game consoles did not work. IF A FEATURE IS NOT AVAILABLE, DON'T INCLUDE IT IN YOUR ONLINE PRESENTATION. THAT'S BASICALLY FALSE ADVERTISING.
Something you expect and pay for in a cabin rental is comfort. We spent a busy day experiencing Dollywood, and also a day hiking in the Smokies. (Not to mention drives of three hours and also six hours to get to the cabin).
Both couches in the main living area were broken down such that when you sat on a cushion, you didn't sit on the cushion, but rather the cushion and couch collapsed such that you ended up sitting IN THE FRAME. When you got up, you didn't get up off of the couch, you got OUT of the couch. Both couches had this issue. Cushions and springs broken down.
Also, the mattresses in ALL of the bedrooms were broken down and offered no support at all. We hoped for a good night of sleep, but the beds were too uncomfortable to provide that. Some of the mattresses had protective plastic wrapping, so any movement at all during the night led to an annoying crinkling/crackling sound that disrupted sleep.
We've rented cabins in Maine, Tennessee, and Michigan, and this was the biggest disappointment of all. 2 stars (1?)
James R.
Stayed 3 nights in Oct 2023