2/10 Terrible
Rajasekaran V.
7 June 2018
BEWARE AND FIND SOME OTHER PROPERTY FOR A PEACEFUL STAY!!!
I usually do not write bad reviews for anything. But I am compelled to write this review just to vent out my frustration and other main reason is to prevent someone else to go through this.
I used VRBO for the first time and booked this property. The reservation was confirmed and had a call with the Robin the property owner to clarify some doubts and told her that we are PLANNING to be there on 5/24 by 8-9PM. I received complete instruction from Robin to open the lock box on the door near drive way.
With traffic we could reach the property only by 11.30PM. With clear instructions to open the lock box for the keys, I did not bother to call her to update our delay which is not required. To our surprise, the lock box did not work and we could not get the keys for the property. I tried calling quite a few times Robin and the property manager Frances but they did not answer. With 6-month-old kids middle of the night my primary thought was to find a place to stay safe so, we found a hotel near by paid for one night for 3 rooms and stayed over night.
Robin returned the call in the morning and to my surprise she started blaming me that the problem was due to me being late,completely ignoring the fact that the lock box was not working. Met the property manager at 10AM next day and let her open the lock box and it would not. She let us in with the key she had and came to know from her that we were the first folks since September last year and they never checked the lock box. Also, she said she could not find any cleaners since it was start of the season and she tried to do her best.
The property was so badly maintained with stains all over the carpet. Frances mentioned there might be some leak from the roof due to rain which threw me off. Thank god it did not rain during our stay. There were live and dead cockroaches as spraying was done that day. The AC in one level did not work, the grill was in a horrible shape and usable. I called the manger and she said she cannot do anything and I need to contact owner. I was so frustrated fighting this out and decided to spend rest of the time adjusting the inconveniences.
All my request was to refund me for one night for which we did not stay in her property which was very reasonable. She started ignoring my phone calls and messages. I filed a complaint with VRBO and yet to get a response. Just want to caution others - STAY AWAY.
I have many photos evidence but could not upload. Need to find a way to share!!
Rajasekaran V.
Stayed 4 nights in May 2018
