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2/10 Terrible
Richard H.
5 February 2024
DO NOT STAY HERE!!!
Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was very dirty.
I was very unhappy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
This condo is in DETERIORATING condition: bathtub enamel is worn through to rust which wasn't removed after cleanig; bath/shower tile grout was black with mildew/mold even after cleaning; sofa upholstery is torn and smells of mildew; filter in wall air conditioning unit was black with mildew/mold/dirt; pictures removed from the wall were stacked on the floor; all lamp shades were water stained and in poor condition; vertical shade slats on living room sliding door were broken off in multiple places; aluminum track for bedroom sliding door is so corroded we were not able to shut/lock door; all furniture surfaces were dusty; bedsheet thread count was paper thin and translucent revealing the mattress pad below; bathroom vanity/counter tiles were broken off and replaced with laminate pieces; all furniture was in poor condition (scratched, old) and looks similar to free furniture listed on CL. Spent $1800 for 7 days and we couldn't stay one night because of the state of the condo/apartment. Called the contact phone number given for this unit and the representative said that they had to contact the property management company (Novation) in order to get authorization for remedial action, and instructed "We should stand by our phone and stay in the apartment awaiting a call back which may take up to 24 hours to happen." I would not jest: this response was considered appropriate customer support. My recommendation is to stay clear of this Novation-owned rental and buyer beware of VRBO listings. This is the second poor experience we've had with VRBO listings. If you're going to stay in Waikiki Beach, I highly recommend the Hilton Waikiki Beach hotel where we stayed for $50 more per night for a gorgeous, drop-dead ocean view room on the 30th floor, first class customer service, first class hotel rooms with on-site maintenance and housekeeping.
Richard H.
Stayed 7 nights in Jan 2024