The host would not respond to any messages on the app regarding address and check in details. We finally got a response the day we were scheduled to check in on WhatsApp. They told us the property wasn’t available and gave no reason or other communication, other than “book another property”. VRBO compensated us but we had to stay in another part of town, as we were scrambling last minute between flights to find accommodation.
We were visiting from another country; having the owners do this to us was a worst case scenario. Don’t put your vacation on the line with these property managers like we did.