4/10 Poor
Laura G.
2 May 2025
Liked: Check-in
Disliked: Cleanliness, communication, listing accuracy
Rude host, disappointing, unclean
We arrived to find the outside area was hugely different from the photo when we booked, which showed a lovely comfortable outdoor sofa with a table and a rug. It was so disappointing after a long flight from the UK to find just a small table and chairs instead.I messaged Alex explaining that we were disappointed and requesting that the issue could be resolved. He told me "the outdoor seating had to be replaced by new stuff, because the previous seating had sun and water damage due to the weather and rain we had the past couple of weeks". He apologised and offered me half of the cleaning fee (95); however, this didn't seem fair when I didn't have the outdoor area I believed I was paying for. I said it's misleading to show the outdoor area in the photo when there is just one small table and chairs; he said "it is not misleading", "we cannot control the weather" and "we didn't change anything on the outside". I asked "can you please provide me with replacement outdoor furniture because I booked this accommodation based on what I saw in the photos", as it is perfectly reasonable to expect a host to replace damaged furniture. He said I was "demanding" and that he has the right to change and rearrange furniture. I found him extremely rude, unreasonable and lacking in empathy. Interestingly, he has now removed the misleading photos.The floors were filthy, the kitchen is poorly equipped and the area is undesirable aside from being close to Disneyland. Consider staying elsewhere.
Laura G.
Stayed 7 nights in Apr 2025
