2/10 Terrible
Marty J.
8 July 2024
Huge disappointment
We’ve been to Solomons and Lusby before and absolutely love that area. We stayed at Rousby Hall. We decided to celebrate our 50th wedding Anniversary there with our son, daughter-in-law and 2 grandkids ages 7 and 4. Among other things, a pool at our disposal for the grandkids was very important. That’s why we made this VRBO reservation. 2 days before our trip, we received 5 pages of email detailing do’s and don’t from the owner. We were told that we had to launder our sheets and put them back on the bed. We were given instructions to refill the propane tank on the grill. There were other issues. It made us wonder what the $350 cleaning fee was for. But it got worse.
The night before our reservation, we received an email from the owner telling us that the pump on the pool as broken, and that the pool was unusable. We tried to salvage the weekend. We asked about the beach on the property, but only received a vague description of it. When asked about our options, we were given no help. We asked about a cancellation and refund, and were immediately give the info on how to proceed. We felt that we were being encouraged to cancel. We felt we had no choice. We were given no advice or options.
It was very discouraging. We had a very special celebration planned and it was completely ruined. And the attitude seemed to be that it’s just our tough luck. Dealing with this issue was completely frustrating.
Marty J.
Stayed 3 nights in Jun 2024