Heart of Rowlett - 3 BD,2BA Cozy Getaway w Patio

Thank you, Richard for the amazing review! We're thrilled to hear this was your best Vrbo stay. It means a lot, and we’d love to welcome you back anytime!

Thank you for your feedback. However, none of these concerns regarding repairs, paint, or furniture condition were reported to us at any point during the stay. Our team cannot inspect or address issues that are never communicated. Had these concerns been brought to our attention, we would have had the opportunity to review them promptly. We stand behind the condition of the property and our responsiveness when guests report concerns during their reservation.

Thanks for the feedback! We're glad you had a good stay. We regret that we were not made aware of any issues during your stay, as we would have been eager to address them promptly. We’ll still review our cleaning process to keep improving.

Thank you for your positive review John! We're glad you found the home clean and well-kept, and that it was conveniently located for your needs. Hope to host you again another time!

Thank you for taking the time to share your feedback. We appreciate your acknowledgment of our team's pleasant and responsive communication. We regret that certain aspects of your stay did not meet expectations. Our team made efforts to address the reported concerns, including arranging maintenance assistance and providing additional supplies. While several matters were resolved during your stay, we acknowledge that some required further attention and regret the inconvenience this caused. Your feedback has been shared with our maintenance team for review and appropriate follow-up. We appreciate your patience and remain committed to improving our services and ensuring a more comfortable experience for future guests.

Thank you for taking the time to share your feedback. We regret that your extended stay did not meet expectations, particularly during an already challenging time for your family. We acknowledge the concerns reported during your stay and arranged assistance, including housekeeping and maintenance services, to address them. Our property is serviced by a professional cleaning company to maintain high standards, and we take all cleanliness and maintenance concerns seriously. Regarding your request for an early departure, reservation changes and refunds are subject to the agreed cancellation policy. We also respectfully disagree with the characterization of our listings as misleading, as we strive to represent our properties accurately and transparently. We appreciate your feedback and remain committed to maintaining our properties and improving the guest experience.

Thank you for your feedback. We strongly disagree with the claim that the property was misrepresented. The home is accurately presented in the listing, and maintenance or housekeeping concerns do not amount to false advertising. Several items you reported were addressed during the stay, including replacement bedding, curtains, an ice maker, and garage remotes. The remaining concerns were reviewed with the appropriate cleaning and maintenance teams and corrective action was taken where necessary. We stand firmly behind the accuracy of the listing, the property itself, and the responsiveness of our team in addressing issues as they were reported.