The Luxe | City View | Romantic Escape

Thank you so much for your lovely review, Cindy! You and your guests are most certainly welcome to come back anytime!

Thank you for your feedback and for highlighting the positive aspects of your stay. We’re glad you enjoyed the location, cleanliness, and security. We apologize for any inconvenience caused by the noise. While we strive to provide a comfortable environment, we are unfortunately unable to control noise from neighboring units. We understand how important a quiet atmosphere is and appreciate your feedback. Regarding the emails, our system is designed to ensure that all necessary information is communicated, and reminder emails are sent if we don't receive a response. We will work on ways to streamline our communications for a more seamless experience. Thank you again for staying with us, and we hope to have the opportunity to host you again in the future.

Thank you for taking the time to share your feedback. In terms of your check-in time, we understand that coordinating arrival plans can be challenging. We fully disclosed that our standard check-in hours are between 4 pm and 11 pm. We have been in touch with you since the day before to ensure a smooth check-in process, and you mentioned your companion's arrival at 4 pm. However, we regret any inconvenience caused by the late arrival after 1 am, as our concierge service is unavailable during those hours as stated in our check-in instructions. It would have been helpful for us to know about the late arrival in advance, as we strive to provide assistance and make accommodations whenever possible. We value your feedback and will use it to improve our service.

Thank you for your kind words about our location, amenities, and overall experience. We're delighted that you enjoyed your stay. We apologize for the confusion regarding parking. As outlined in our instructions sent before your arrival, your parking is pre-paid and registered through our system, and guests are asked to follow the guidelines provided. The building's Concierge manages parking separately for the entire property to ensure all parking inside the community garage are in compliance with the parking guidelines. We're sorry to hear about the miscommunication at the desk that led to the double payment. Unfortunately, we weren't made aware of the issue during your stay, but please know that we're always available to assist with any concerns. We'll work on improving our communication to prevent similar issues in the future. Thank you again for choosing to stay with us, and we hope to welcome you back soon.