2/10 Terrible
CINDY T.
12 April 2024
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Not a good experience.
Never got to stay there. When I got there, somebody was already staying in the rent property, there's two houses. asked where's the rental key to the other house next door. they said we found ours in the mailbox I went next door there was no mailbox. it was the right house the right address. so I said how am I supposed to get in and she said she did not know so I waited two hours to see if anyone would cone to cabin to clean up the mess that was left behind. No one came. I left with nowhere to stay and my money is already with your company. I am so upset I have pictures of the other house that I assumed was mine it was dirty like a pig's pin I went out and bought a broom and mop, cleaning products. But then thought why should I clean up a house that's supposed to be spic and span for the next rental person but there's no way to get in it. No phone service in that area. Could not get in touch with arbo via text, email, ..talk about very upset customer. I feel I was a scammed or they booked two families for same rental on the same day. the nice lady that was in the half house said you want to come in and have a cup of coffee. I said no thank you I'm going to go back to the city Houston where I have phone reception and here where we are. I'm out $170 no place for my family to stay they were at the family BBQ that was 30 min. I chose this rental so we could sleep there only after the big BBQ AND not have drive back to Houston all in the same day. It's now a week later .
CINDY T.
Stayed 1 night in Mar 2024
