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2/10 Terrible
Andrea B.
9 March 2024
Inaccurate listing and dirty property
Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was very unhappy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We were looking for a property that had a hot tub and this was listed as one of the amenities. The hot tub was located in a different community and required we drive to it. The unit had trash that had not been removed when we first arrived, the master smelled like womens perfume, 2 out of 3 bathrooms did not have shampoo, there was dust on the fans, pictures, and shelves, and there was no hot tub key. We called the management company and the girl told us that the manager left for the weekend and told her should would have to deal with us. She said it was stated in the ad the hot tub was at Dakota Lodge. We are not from the area and did not know it was over a half mile away in a different community. They said they would have marketing update the ad but they would not refund any fees. She told us to submit a complaint after we checked out about the other issues and they would negotiate a refund with us. I submitted the complaint after we checked out and they asked us for pictures of everything and would not refund unless we sent them pictures. We had pictures of the dust but did not take pictures of anything else and were not informed we would need pictures when we stopped by the management office to try and resolve during our stay. We paid a premium and hefty cleaning fees and ended up in a dirty rental unit that was not accurately advertised and have since spent several hours on this issue. I would avoid this place and any rental from this management company.
Andrea B.
Stayed 3 nights in Feb 2024
