2/10 Terrible
Susan L.
31 March 2025
Liked: Location
Disliked: Cleanliness, check-in, communication
Flooding and Dirty Linens
We had a horrible stay at this unit. We faced multiple challenges during our stay, most notably when the entire Jack N Jill bathroom and master bedroom flooded due to back up of the toilet and tub. The flooding drenched our luggage which was on the bedroom floor, as well as the bedding. Despite contacting the management company immediately, the issue was not serviced until nearly 24 hrs later. The plumber advised that this was a preexisting drainage issue which was not dealt with in the past. Meanwhile, no one from the management company checked on our needs. We had used all the towels in the house to absorb the massive amount of flood water, had to run multiple towel loads in the washing machine just to be able to shower. We ended up with one shower and toilet for 5 adults and 1 kid. When I looked for extra bedding to replace the toilet water soaked bedding, what I found in the closet was stained and dirty. On top of this main issue, the front door doesn’t lock appropriately- winds blow it open, the bathroom door hook fell off when we tried to hang up clothes, the toaster was broker, and overall the kitchen was poorly equipped. The top bunk of the bunk bed was filled with sand and was not usable. The bottom bunk mattress was heavily indented. Although the location is amazing, of the multiple times we have vacationed on the island, this was the only time we had a negative stay experience. Still no contact from management co.
Susan L.
Stayed 2 nights in Mar 2025
