2/10 Terrible
Verified traveller
3 June 2024
Disliked: Cleanliness, check-in, communication, listing accuracy
Horrible Host and Terrible Customer Service from VRBO
Unbelievably bad condo, looks nothing like the photos.
* Fallen branches from trees everywhere, no lawn maintenance.
* Dirty entrance, smelled musty upon entering. Dark inside.
* Hot and humid inside. The electricity was turned off.
* The refrigerator was musty inside, hadn't been used for awhile.
* Old furniture. Worn out. Lumpy beds. Looked nothing like the photos.
* Non-responsive host.
* He does not answer texts nor phone calls.
* I called VRBO and they said to wait 4-5 hours for host response. I said No - Not happening.
* VRBO finally had to get a hold of him for me. The Host was irritated with me for being irritated about the lack of A/C and maintenance. He said the electricity was on a timer and will be on shortly. I asked why the electricity wasn't on for a few hours before my arrival and he told me that it's too expensive to run the AC for a few extra hours before my arrival. He said that all the lawn debris was from a storm. We were in the middle of a dry spell.
I got the feeling that he never visits the condo, nor oversees any maintenance or upkeep.
* We did not stay in the condo more than 5 minutes. We left and checked in to a hotel.
* VRBO refused my request for a refund due to fraudulent representation of condo. Host laughed and would not offer refund either.
* Traveler Beware !
Verified traveller
Stayed 4 nights in May 2024
