8/10 Good
Meghan M.
28 January 2024
Liked: Cleanliness, check-in, communication, location, listing accuracy
Mostly Enjoyable
The check in instructions and address were not accurate. We were given address to main hotel and not the address for Sorrento tower so we completely unpacked the vehicle only to have to pack up and relocate to correct address/valet drop off. Once at sorrento tower we didn’t have a key to get in so we had to wait until someone came out in order to get into the building. Instructions said to proceed to 7th floor but actually had to get keys on the second floor.
Got up to the room and opened the door and while the unit itself was clean and as depicted through pictures, the smell of cigar smoke and weed were so prevalent it was almost nauseating. The people staying in the unit next door smoked regularly and often on the balcony make it impossible to enjoy the use of the balcony.
Over all the amenities and unit itself were as expected it was just really hard to completely enjoy due to the smell…through no fault of the owner however.
Meghan M.
Stayed 3 nights in Jan 2024