I didn’t have a problem with George, the host. Whenever I sent him a text, he responded quickly. First off, we didn’t have control of the heater, which wasn’t disclosed. The water in the shower, bathroom sink and kitchen weren’t even hot enough! My husband came out, shivering! We are in our mid 70’s and it was hard to step UP into the bathroom, which was a tight fit between the toilet and the sink. And the bed? AWFUL! The place is a converted garage! The garage door opener is in full display above the bed! The full size refrigerator isn’t hooked up to the icemaker. The washer and dryer are both there, but with a note saying that it’s not for the guest’s use. We were NOT happy!