The entire experience was difficult from beginning to end. From aiport arrival - waited almost an hour to leave as we had to wait for others (we were supposed to have a private transfer - at least that was the expectation) We ended up with 2 villas for our party, which was not what we wanted. We made a reservation a year in advance, you would think they could accommodate that request - not.
We were however, very close to each other which was the only positive.
VILLA
Beautiful grounds, pool and area, but the villa is outdated. NO WIFI was very difficult - had to pay for it and had many times it did not work. Beds very hard. Leaking closet and room...One villa had to be switched it was so bad.
Breakfast each morning was the highlight - very beautiful and lovely cook - delicious food!
Pools were beautiful and nice.
RESORT
Staying VIP in a villa, you would expect more. You have to do everything yourself and everything is somewhere different - you have to go one place for golf cart, one place for wifi, one place to pick up beverage package - why couldn't that be arranged prior or have the VIP rep handle it....such a headache. They make the reservations for you - you can't even pick what restaurant and time you want.
Food is not the reason to go....buffets horrible, others are mediocre
HIGHLIGHTS
Villa Breakfast only, Villa BBQ (awesome!)
Beach 2 story beds
Friendly workers
Shuttle service
Photographer - we set up 3 photo shoots that were in different areas - so perfect
Spa - they were extremely accommodating to our party of 12 ladies -and soooo gooood!!! so much so 6 of us went back the next day!
Overall, we made the best of it, but not a huge fan.
I think that if they want to sell, they should put you in the best situations so you want to come back.