This lake house’s location was great and the property had nice amenities, but we encountered some issues that made our stay a sub-par experience.
The lake house didn’t appear to have been thoroughly cleaned upon our arrival and had noticeable holes & cracks in the walls for insects to enter through. There were wrappers, crumbs, dust bunnies, and bugs (dead & alive) beneath both couches and dusty surfaces in the kitchen. We vacuumed the night we arrived. We also came across a large, live hornet/wasp hiding on the light in the entryway.
Our first night, we encountered an issue with the toilet also. Two guests used it (both number 1) – the second noticed it wasn’t flushing properly. After attempting to plunge it, water began leaking from the base. We immediately shut off its water supply to stop the leaking. Once the leaking stopped, we turned the water supply back on and did not use the toilet again. In the morning, we noticed the toilet had drained and was back at a normal level but still didn’t flush properly. We immediately notified the host. She responded: “I have confirmed with my housekeeper that the toilet was working and flushing when she cleaned around noon yesterday. I am sure a clogged toilet is not fun when on vacation but a clogged toilet is not a broken or leaking toilet. If you cannot get it unclogged, you will be responsible for the cost of a plumber.” We then called her. She stated it would be difficult to get a plumber to come to the lake house on the weekend and said if a plumber did come and diagnose a clog, we were responsible for the bill. We explained that we didn’t think it was a clog because the toilet was leaking, but the host was insistent. The situation was not resolved after the phone call and so we decided to use the Walmart and gas station toilets for the rest of our stay.
Despite the issues we encountered, we still had an enjoyable time. Also, the host allowed us to use her paddleboards and kayaks at the end of the dock. Four days after our stay, the host apologized and informed us that there was a toilet issue and it wasn’t a clog. She offered us a free night stay. We appreciate the host following up with us; however, the free night stay offered to us is not appealing given the uncleanliness of the property upon our arrival and the mishandling of the toilet situation during our stay.