2/10 Terrible
Kelly S.
31 July 2022
Liked: Location
Disliked: Cleanliness, check-in, communication
Very Disappointed
This house has so much potential, great location and plenty of room for larger families. The house is stocked with everything you may need. Unfortunately, the house is not very clean and has a major spider problem. There were spiderwebs and cobwebs everywhere inside and out. Several in our party experienced spider bites and had to take benadryl to reduce the swelling and symptoms. Our daughter, who was staying on the 3rd floor, got some kind of bites all over her legs from playing on the carpet.
Carpets are stained and furniture is definitely not new, as listed. Air conditioner filters were filthy.
The "private" beach area was not private as people and their dogs were there several times a day, along with scuba divers. The hot tub was operational.
It was very hard communicating with the property manager, prior to our trip, she never responded to my messages so I called her, which I understand she is busy, but it took three calls to get a few answers. There were no check-in or check-out instructions. I only knew to go to the Bonnie Castle Resort Office from previous reviews. I have stayed at several VRBO homes and have never had no check-in instructions at all.
I do not recommend this house, unless there is pest control and a deep cleaning involved before arrival.
Kelly S.
Stayed 7 nights in Jul 2022
