6/10 Okay
Donna T.
16 June 2023
Disappointed
Could not get stovetop to work...no manual. Emailed manager and she replied asking for model number. I emailed her back and saying there was no model number visible. No reply. So after buying $135.00 in groceries to cook over half was thrown out. Emailed and asked if they would mind booking a cab to airport upon leaving. Couldn't call on my US phone, nor could I book online because it wouldn't accept my phone number. reply was we don't do that. So I had to take the ferry to town and find a public phone. Very poor customer service! In the US we pride ourselves on customer service...going above and beyond. However I didn't ask for that. My requests were simple and I was treated with disrespect and ignorance. I will never stay there again or refer anyone to this property manager. I was a single 58 yr old female traveling alone. I didn't know a soul. Would have been nice to have someone kind I could have reached out to for help.
Donna T.
Stayed 7 nights in May 2023