Evolve Vacation Rental
- english, french, german, spanish
Check-in: 4:00 pm
Check-out: 12:00 pm
Minimum age of primary renter:21
Beds were awful
When we checked in we were told there would be a possibility of an early check-in, and then every half hour we were told in one more half hour. Until it was finally a possibility of 6:00 PM when our paper clearly said a poor o’clock check-in. This went on until I got upset and we were able to go to our unit. We love the resort the unit was very well equipped and beautiful.
However the beds, I have never rented something that had beds that were as hard as the floor literally.
We were treated very differently than others Because we did not book directly through Vallas. We received no housekeeping at all.
Amazing beachfront resort, condo needs work!
I want to start by saying the Velas Resort could not have been better. The location is right on the beach and they have beautiful grounds and pools. The staff was amazing and I could not have asked for anything more from them. I wish I could say the same for the condo. This unit has some much potential but needs work. The balcony has amazing views and the condo is quite roomy inside with two beds/two baths. Unfortunately that is the best I can say about it. The showers don't drain and therefore water spills onto the tile. We cleaned it up using the towels provided not knowing that there were no more towels to be had. The washer does not work and there was no soap provided. We ended up using pool towels the rest of the time. They want you to enjoy the kitchen but there is no dishwasher and no dish soap provided to do the dishes. No garbage in the kitchen and no paper towels or dish towels to clean with. We made a trip to Walmart to purchase cleaning supplies. The blinds in the master bedroom are broken and will not fully open or close. Overall this condo just needs some love and attention, it is a diamond in the rough. I still gave this a 3 star because the resort was soooo amazing!
Hi Kari, We are happy to hear that you loved the resort, but we are sorry that the condo fell short of expectations! We have never listed paper goods as an amenity for this property, but we apologize for any inconvenience. In the future, please don't hesitate to reach out to your guest contact or Evolve directly if any issues arise - the resort has a 24-hour concierge who would have been happy to assist you, and Evolve is here 7 days a week to support our travelers! We have shared your feedback with the homeowner so any necessary adjustments can be made, and we are confident that future guests will be able to enjoy a 5-star stay at the property. Thank you for your review, and we hope to travel with you again soon! Best, the Evolve Team
We really enjoyed our days. The convenience of the location and weather were tops. I highly recommend this unit for 2 couples or a family.
The crew at the resort were always very helpful.
Excellent guests John and Anthony treated our place with respect and we will like to welcome them back anytime! All the best from the Velas Vallarta staff
Tony, Thanks for choosing to stay with us at the Velas Vallarta resort. Happy to have you back anytime