2/10 Terrible
Kris S., Denver, CO
10 July 2023
Disliked: Cleanliness, check-in, communication, listing accuracy
Buyer Beware-Trustfulness
Buyer Beware. I am disabled with CPTSD & CTrauma from an abusive marriage & I was treated disrespectfully & ignored, and mistreated due to my emotional upregulation, which I explained & documented as part of my “ Fight & Flight” brain damage. I have no hope and faith in VRBO and that they work with honest people. Janene, the Property Manager, was dishonest and never returned emails or calls & when she did, she was bent out of shape and directly confronted. She requested s second deposit after VRBO overcharged me for items I did not damage at the end of my lease. The stairs in the hallway were so short and dark it was unsafe & due to my lazy eye & depth perception lazy eye disability too, & I would accidentally tumble down the stairs & no light was installed - & the stairs were too short & had old, damaged, dirty carpet w chunks of the walls laying on them. The stairs were never vacuumed, and I kept “catching myself” on the chips, & short stairs falling.Janene wanted no contact with the tenants whatsoever; even from the beginning, I never received a response. It should’ve been a red flag, and they put the bare minimum in. The cement surrounding the facility was cracked and uneven, and I would catch myself falling there as well, and it was dark and scary, and I didn’t feel safe, and there were never any motion lights that were turned on when he would walk through—the dark part between the two houses. The bathroom window was falling apart & all the windows were stuck & dirty.
Kris S.
Stayed 59 nights in Mar 2023
