4/10 Poor
Sybille G.
14 June 2025
Liked: Location
Disliked: Cleanliness, check-in, communication, listing accuracy
To begin with a very first sentence for this property needs to be edited. There is no barbecue grill and I spoke to the owner and she did not want to provide one because other people used it inappropriately.The Internet was knocked out from a previous lightning storm, and we had to rearrange our day to be available for the Summit representative to come and replace the box, even though property owner stated she would have her housekeeper or handyman show up. We received a text from the owner asking us to be there.The handyman had to come and investigate the refrigerator because it wasn’t cooling and all of our ice cream melted. He had to go buy a small refrigerator so we could move things to it. The owner stated it was a new refrigerator and it eventually did get cold, however, it’s unfortunate it took hours for a brand new refrigerator to get cold.The pool has a leak and we had to keep the water hose running when we were in it so we had water to stay in the pool. Also, there was no hot water to the kitchen sink.There was a broken dining room chair and one of the queen size mattresses turned into a taco when two people laid in it. There were not enough supplies to accommodate our group, which all of our information had to be provided prior to renting. A month prior to checking in, I reached out to the property owner for check-in instructions. There was no communication from her until 6/8 the day of our check in letting us know that housekeeping is running late. Communicate!
Sybille G.
Stayed 7 nights in Jun 2025
