The check in process and communication lacked. Host did reach out to me during our trip and informed me that he didn’t receive any of the app messages or phone calls/voicemails I left. VRBO also reached out several times and left voicemails and didn’t hear back either.
A few days before my trip, I had a few questions that I messaged to the host which were not answered. In case you have the same questions here are the answers:
1. Check in at the condo. There’s a front desk on site at the condo and they will have your key available as long as you have a confirmation email from the host.
Note: The host will not provide any check in details via VRBO. This caused headache and heartbreak on day one of arriving to Maui. I reached out to the host several times prior to departure and on the day of arrival, as did VRBO. I was worried that we wouldn’t be able to check in for our honeymoon - I panicked because we had no information regarding how to obtain the keys for the condo. We didn’t know what else to do, so we just showed up at the condo address. Luckily, there was a front desk and we were able to check in there very easily. It was more “hotel style” check in. I wish this would have been communicated to us, it would have saved a lot of stress and tears. VRBO requires that the host provide check in information 24+ hours before. Just know that you will NOT receive that information. And when you reach through the messaging option, you will not get a response. And if you call the host number provided, you will not be answered to responded to in a timely manner.
2. Bath towels are provided, beach towels are NOT provided so bring your own beach towels.
3. The coffee machine has a mesh filter so you don’t need to buy filter. The condo also provides one small bag of coffee, may need to buy more.
4. There is a blender, microwave, toaster, full size refrigerator/freezer and stove/oven.
5. There are basic cooking items pots/pans, spatulas, knives, cutting board, utensils, glasses, plates, bowls, coffee mugs.
6. a few hangers are provided and one small dresser
7. Outdoor patio table and chairs with a spectacular view of the mountain. Indoor small dining table and a breakfast bar with a couple of stools.
8. No ice maker. There are two ice trays provided so you can freeze your own.
9. A small lunchbox cooler and a larger cooler are available for use which was great!
10. laundry on site (not in unit) approx $5 wash & dry. BYO detergent