High Quality 2 bedroom Apartment in South Kensington

Dear Alecia, Thank you for your review. However, I am surprised to receive this negative review from you as so far, every guest we have had, has loved the garden. You were there in the middle of August and it is impossible for us to have gardeners there every day and in the British climate with plenty of rain and then sunshine, plants grow very quickly. Even if we cut them back, the bees would still be attracted to them, it’s normal. I’m sure almost every garden in England has bees in the summer. I took a look at the garden at the time and it all looks absolutely blooming and very healthy. I was in the flat for the whole day this weekend and I had no issue with bees at all. Regarding the complaint at somebody arriving 10:30 to do an inspection, 2 days after you had arrived, my colleague informed you of this on the day you moved in and you said that was fine. Unfortunately, the lady who was carrying out the inspection for legal reasons, arrived 30 mins before the appointment time when she was supposed to be meeting my colleague. She arrived just before 11 and you had given access without my presence. I had absolutely no control over this early arrival, so I apologize. We usually choose 11 am if inspections are needed as most guests visiting London, particularly in Summer, and two days after arrival, are excited to get up and enjoy and adventure. Almost all of our guests love the property and the location. Thank You Harry

Thank you for your comments - please find response below Regarding check in we do not guarantee check in before 1pm.However, where guests arrive off early flights,provided its not a same day changeover we let guests go in immediately.Therefore, our staff arrive at 7.30am and work until 3pm. Most of our guests arrive on early morning flights - I would say at least 80 – 85 per cent of arrivals. Therefore, our flexibility allows them to check in after an overnight flight, rather than hanging around, tired and maybe with small children. For this reason our check in with meeting is any time from 8am until 3pm. Any arrivals after that time either have to pay for an out of hours meet and greet or accept taxi transfer. We recommend the taxi transfer as its very cost efficient.The driver meets the guest, takes them to the apartment and makes sure they get in safely and gives them keys.I would say less than 1 per cent of our guests arrive on Eurostar, and our terms and conditions are very clear when clients make a reservation.There is at least 1 train an hour so any guest can arrange to take an earlier train.I take great exception wording regarding the condition of the flat .Most people absolutely love it, we get 5 star reviews all the time.The apartment was redecorated, refurbished and refurnished by a top interior designer 2-3 years ago with very beautiful, high quality furniture.Most people love the patio garden. Most people love the flowers and there are honey bees. Thanks,Harry