4-Bedroom Penthouse, Private Pool &Beach, Chef, Wi-Fi, Housekeeping, Kayaks

Dear Lorri, thank you very much you are wonderful 🙏🏻

Thank you very much for the nice review and I apologize for taking a long time to reply I am not good with the internet I am currently in Mexico and I am making changes and improvements to the house and it is beautiful Thank you again for being our welcome customers and I also thank you for be dedicated to writing the review. Cordial greetings Cristina Massalongo

Dear Laura thank you for taking the time for this review you have been a welcome guest we hope to see you again in the future best wishes Cristina Massalongo

Dear Sarah,Thank you very much for being our guests and for your nice review, Many thanks, I wish you many good things. Cordial greetings Cristina

Dearest Shannon You do not know how much pleasure it gave me to read your review and to know that you had a nice holiday and you were able to take advantage of the service of the chef Beto, I am really very happy for you. Thanks again for being our guest you are alwasy welcome. I wish you many beautiful things. Sincerely Cristina

Thank you very much for leaving this wonderful review. I really appreciate all the advice left for customers and for us. Once again, I say goodbye and thank you, and I wish you a great weekend. Cristina

Thanks Chris for the fantastic review you left us !!! we are very grateful to you and we too hope you will soon return to Casa Chanty. sorry for the late reply. I wish you many beautiful things Cristina

Dear Kelly thank you so much for the nice review, for the water perhaps unfortunately our staff they did not inform you upon your arrival, sorry, just wait a bit and the hot water arrives, it is that the water comes from the boiler which is in the laundry room behind the house and due to the relative distance it takes longer but then it arrives, however I am happy that despite this hitch you have the desire to return, I thank you very much again and I send you my greetings Thanks Christina

Dearest Cindy Many thanks again for your review. And I'm glad you had a nice holiday and please apologize for the late reply. It has been a complicated year. Thanks again and I send you a hug from Italy

Dear Molly Thank you for your fantastic review and please apologize infinitely for the delay in my reply. I am really grateful to you. You were very kind.

Hi Terry and thank you for take the time for leaving this review Its unfortunately when I read these things I understand that guests are not all the same and have different point of view, the week before a customer left he wrote exceptional things about the penthouse that was amazing , and then I read your reviews and it is very important to know people's point of view and I think that criticisms are constructive and help to always improve, however I do not agree on certain aspects, it seems to me that you have made a list of things that do not correspond to reality, the only one thing that And real is the water that The week you came on vacation it rained so much that it says notes they communicated with the aquifers and therefore the smell of sulfur That is strong it felt You're right, but the water passes through filters activated carbon and is added to chlorine continuously That week was a bit particular as you well know there was a tropical storm in progress. As regards the kitchen utensils, some in plastic above all they can be Not perfect but for this we have a manager and an on site employee who can replace or buy anything you need , Just need to Ask, We cannot know if some locks are damaged or if some screws are missing from the the doors or the handles because we have check in and check out every week and it is difficult to be able to see everything on time but if you report it to us ,we promptly solve all the problems, I personally have just returned from London where I rented an apartment which if and I would have had a very long negative list to do because there was nothing in that house besides humidity, old furniture, small bath. with no windows, and many other really serious problems, but I didn't write anything because I still enjoyed my vacation, which I needed to visit London and I have not given too much importance to these things, I will report them privately to the owner so that he takes note of them, the problems I had are Not at all comparable to the penthouse we rented to you , you can see at the previous Reviews, they are obviously different points of view , however, I repeat, thank you very much because I appreciate and I have taken everything you said into consideration and I have already had it checked and arrange, so that everything is perfect for the new guests. thanks again and good week end Sincerely Cristina

Thank you very much for the wonderful review. It's a pleasure for me to read that you enjoyed everything and that you found support from our on-site staff. This gives me a lot of satisfaction and makes me happy to know that you'd like to come back. We will do our best to keep improving continuously. Thank you again, and we wish you a good day. Cristina

thank you so much for the suggestions and the great review Sincerely Cristina

Dear Brad Thank you very much for the beautiful review I really appreciated your words I was very happy that you enjoyed the location The house is that despite the seaweed you have been able to enjoy your holiday You are a fantastic person !! Thank you very much and I wish you a good weekend Kind regards Cristina massalongo

Dear Suzanne I am so happy for the beautiful review but above all for the fact that you enjoyed everything is the thing that gives me the most satisfaction and I thank you for sharing your experience. Best wishes Cristina

Dear Toya Thank you for taking the time to leave a review I'm glad you liked the location the beach make Playa del Secreto infact it's a fantastic and private location where you feel really good and safe. I just wanted to answer the comments you made the first one concerns the following ,which in the last two years we absolutely never had been present of seaweed on our beach except for the unexpected arrival in the last 10 days the photos taken at the beginning of March show the total absence of seaweed, Unfortunately, being a natural phenomenon, their transit is not predictable our employeed However every morning they always clean the beach except Sunday which is their day of rest since we are not a hotel but a private vacation home. with regard to the house we always do our best to clean and disinfect it especially the bathrooms and bedrooms it may be that the kitchen cannot be cleaned deeply since on Saturdays there are check outs and check-ins the house is very large and it takes a lot time to clean it, and maybe some details in the kitchen inside the drawers may not be completely perfect, we usually do the deep cleaning when we have at least a couple of days between a rental and the other I'm sure you have appreciated the excellent value for money of the villa and its installations. Unfortunately we cannot be perfect on everything some details can escape I thank you again and I wish you a good day Best regards Cristina Massalongo

Dear Katherine I am so happy that you enjoyed all this is what matters most to me and your review gives me great satisfaction for which I thank you very much and I wish you from all the staff a Merry Christmas and a Happy New Year, thanks again Cristina Massalongo

dear Jennifer what a wonderful review you sent !! filled my heart with joy and satisfaction I am Infinitely grateful to you but above all happy that you spent a nice holiday and bring you home some good memories ,This is really what makes me most happy of all . I thank you very much again and I wish you a happy new year already A hug Cristina

Dear Janie I have no words to thank you for this wonderful review an emotion to read it and a pride to receive it, I am very grateful for the nice words and above all I am really happy that you liked it and that it corresponded to your expectations, I wish you many beautiful things to you and to your family. thanks again a virtual hug Cristina Massalongo

Dear Kristen Thank you so much for the nice review. I'm very happy you enjoyed it, and I hope you can come back one day. thank you very much Cristina

Estimada Carla Muchas gracias por tu review, me alegra que hayas encontrado un paraíso en Playa del Secreto, y quería decirte que los colchones ya han sido encargados y serán reemplazados esta semana lamentablemente debido a la covid ha reducido el suministros en estos meses y parece que los colchones se estan vendiendo como pan caliente los estamos reemplazando a la mano que llegan, nuevamente muchas gracias estoy muy contenta de que hayas disfrutado la casa y la ubicacion y que encontraste la privacidad que buscaba. Muchas gracias de parte de todos nosotros

Dear Shane I was very pleased to read your email for me it is very important to know that our customers are satisfied and have had a nice holiday, I am really happy, and I thank you very much for your nice review. You're always welcome greetings and many beautiful things Cristina

Dear Barry Sorry for the delay in my reply it was a very busy period thank you very much for the review and for me all the things reported by our guests are important I'm sorry that maybe in the week you were a guest there were other customers maybe a little noisy I assure you that it does not happen often indeed far from those who choose this location usually does it for the tranquility and for example the deserted beach, in fact I am happy that you liked the location and the beach and I am happy that our staff it was helpful we try to always be available to the customer, as far as the washing machine is concerned, it was its age you are right and in fact it has been replaced I wanted to let you know. I thank you infinitely and I'm happy to know that it was an exceptional experience for you. Many greetings and many beautiful things

Dear Dawn I am very happy you enjoyed the house and the location, and I thank you for the wonderful review we wish you many good things & HAPPY XMAST !! Cristina and Staff

thanks to you !! we love your family!!