The villa itself is spacious & in a peaceful out of the way spot. The garden is large and private and the pool is lovely and plenty big enough. Lovely patios for eating out too.
However, there were things that really let us down especially for the money paid..
We arrived in the early hours with 4 children under 7, however the directions we were emailed gave the wrong road name & so we spent 1 1/2 hours driving in circles before finally getting in touch with the caretaker who, thankfully answered at 3:30am and took us there.
I'm sure this was simply a mistake but it serves to highlight the attention to detail the owners have.
After 10 minutes of walking on the floors, the soles of the children's feet were filthy, so giving it a good mop was the first order of the next day.
The villa comes as a shell, there was literally nothing in it, no welcome pack, no tea bags, coffee, sugar etc... only one of the bathrooms had hand soap in it, but only enough for a couple of days, no more. No beach towels, no cool bag for the beach. All things these things you'd expect in a holiday villa.
The kitchen was equipped but things were old & pans were rusty. The toaster timer didn't work so toast burnt unless you remembered to manually pop it up. That was annoying if you forgot!
I would not expect them to provide perishables but we had to shop as if we'd just moved home, foil, bin bags, salt washing up liquid, hand soap, etc...
There is no entertainment other than the Portuguese t.v, no DVD player, no board games other than a connect 4 (with pieces missing) and a pack of cards.
The other major issue was the place is infested with ants. You might expect them in the kitchen if you left food out but these were everywhere, in each bathroom, in the showers, in each bedroom, upstairs & down. These are rooms which no food even entered yet there was a constant trail of ants everywhere. They really need some form of pest control & even the powder we got only seemed to move them on.
The cleaners came once, half way through first week to change the bedding, nothing for week 2.
However, the actual villa is lovely & the garden & pool are perfect for a family. Location great but a car is a definite. We did enjoy our stay but the villa needs a serious update. The beds are old & creaky & uncomfortable. The pillows are too. Sorry for the negative comments but it is all constructive in order for you to improve for future customers & their experience.