6/10 Okay
june l.
3 September 2023
Liked: Check-in, communication, location
Disliked: Cleanliness, listing accuracy
The Good, The Bad, and The Ugly
Unfortunately, I just wrote a detailed review on Vacasa, who was the main property manager, so possibly you can find that review under the same title there.
The house and amenities (for the most part, see below) were great. I'd consider staying there again, except for the 2 main issues below.
The AC was not working- our main requirement for renting a house in the summer!- and they property managers were apparently aware of it, and they did not let us know prior to our arrival. They placed fans in every room and I suppose were hoping we would not notice. Well, we did, and we sweated all night. Vacasa was responsive and helpful, but we still had to deal with an uncomfortable night, and with getting the AC fixed, which should not have been our problem. It took an entire morning and part of the first evening, but could have been done prior to arrival, or we should have been notified and alternatives suggested. Very poor management. We were provided with some recompense however.
Secondly, cleaning services were poorly done. Crumbs everywhere :( Surfaces clearly not wiped down. Other parts of the house looked fine though, so hard to know.
We found this house through VRBO but then it was managed by Vacasa, so unclear who is mainly at fault for the issues above. While our stay ended up fine overall, I am now wary of Vacasa.
june l.
Stayed 3 nights in Aug 2023