Acapulco Beachfront Studio Condo, Fabulous View!

Thanks for choosing our condo.. We welcome comments especially timely ones as we strive to address them with a same-day resolution. Our website condo photos are very accurate however the decorative items like pillows, bedspreads are changed frequently to accommodate cleaning by the housekeepers. We are always at our condo every year to update, repair and maintain, however, due to the pandemic we are required to stay in Canada, our country of main residence, until our border re-opens for travelling again. This is challenging but we have our on-site condo manager and trades people to attend to all guest concerns but we were not notified of any concerns at the time. Yes, the view from the condo is fantastic!

Hola Dave, We are happy your stay in our condo "was excellent" including its breath-taking, beautiful view. We are sorry you were bothered by the air conditioner at times. It is a new one, only a few months old, and should not have given you a problem. As mentioned in your Itinerary, if notified of this at the time, we could have had same day resolution by repair or replacement. We will inform our site manager to inspect it. There is wifi available in the lobby and at the pool bat you just have to ask reception for the current codes. The lobby and pool internet can sometimes be slower than normal, especially as your stay was during Christmas thru New Year's Eve, the busiest time of the year. Regarding the bed reading lights on the wall, there is no need to pull their plug out as the switch for them is on the wall by the bed to turn them on and off. We welcome guest comments. Thanks for your review.

It would have been better if you had taken sufficient time to read your VRBO Itinerary. You not having done so resulted in you having to request the condo address by text/email which I was pleased to be of immediate service to you. You would have also noted on your itinerary that your earliest check-in time at the condo reception counter was anytime after 3 pm. It is unfortunate that you arrived and insistently tried to check in over 2 hours early, well before your scheduled earliest check-in time. Apparently, you wanted to have immediate occupancy which was not possible before your reservation was located and before the condo was ready for occupancy. Your subsequent actions towards the reception staff were not tolerated by them and you were asked to leave. The cancellation policy clearly states that bookings at this property are non-refundable. You would have had a better outcome calmly waiting for your scheduled check-in time of after 3 pm as the condo complex manager and his reception staff did have your reservation in place and the condo was ready for occupancy in time for your scheduled arrival time of after 3 pm.