10/10 Excellent
Mia M.
27 January 2022
Liked: Cleanliness, location, listing accuracy
Disliked: Check-in
The place is awesome once you access
Let’s just start by saying the communication between VRBO and Hosteeva to the guest needs much improvement. This was my first time using VRBO and I will not do it again. The unit was owned by Hosteeva but we rented through VRBO and paid the VRBO service fee. However - every time we had a facility question - our question was sent from VRBO to Hosteeva and then Hosteeva response was blocked by VRBO. Instead, we would receive an email asking if we were happy with our response. The answer was always no - since I did not receive a response. Instead - I recommend calling Hosteeva directly- to ask questions. Since it is required to call Hosteeva directly with every question, I don’t know the reason to pay $150 VRBO fee. The whole process was extremely frustrating. The unit however was amazing. We had six adults - there is more than enough space to spread out and have privacy. The layout is on two levels and a little odd - especially the toilet on the ground level (I am 5’3” and could barely touch the floor with my toes when seated on the raised toilet) but overall the space was terrific. Our only issue was gaining access. It is a bit complicated - you have to get a key from the front of the building - and then walk down a block to an apartment building - walk through the lobby to its interior parking lot- walk through the parking lot back to the original building, reach through a gate to open from the inside because there is no handle on the exterior gate, call Hosteeva, then use a second code to enter the actual unit. There is only one fob to go through the apartment and the front of the building is locked so you cannot exit or enter except this way. This requires the group to coordinate so someone is available with the single fob to provide access to the interior parking lot - or stand around and run through when someone opens the gate for their car (which we did a couple of times).
Mia M.
Stayed 3 nights in Jan 2022
