6/10 Okay
Emilia
2 May 2024
Liked: Cleanliness, amenities, property conditions & facilities
I booked a 3 bedroom suite , but they do not have any 3 bedroom suites. After booking I was told they don’t know why it is listed the biggest is 2 bedroom suite. I was told I would have two 2 bedroom suites, I asked if I could have them close to each other. I was told I needed to provide a second person’s id and information for the second suite. I responded to the email and never heard back. I reached out multiple times to them, Vrbo and Expedia and could not get a confirmation that the two suites would be available for our stay. I had no reassurance that we would have our rooms until we got there.
We were given two suites on the opposite ends of the same floor. Not ideal as we were meant to stay in a three bedroom suite but at least we had rooms to stay in.
One of our suites had a toilet issue, we reported it and they quickly took care of it.
Emilia
Stayed 3 nights in Apr 2024