4/10 Poor
Amanda E.
26 May 2024
Liked: Communication
Disliked: Cleanliness, check-in, listing accuracy
Double booked our unit
We arrived and used our “unique code” for the door. Walked into an occupied space with a dog walking around, climbing on furniture and baby toys laying around. I called property manager and she was nice. She apologized for the property owner letting her dad stay in our unit. So we were given the smaller unit he was SUPPOSED to stay in for our family of four. We were given a promise of a partial refund of our payment to make up for the lower grade unit. We have not been refunded yet.
The unit we stayed in did not have stocked items that were promised. And it was rather filthy. Gritty tile floors and stained bedding. There were so many leaves piled up on patio we couldn’t even sit outside if we wanted to. Which… we didn’t. The patio to our substitute unit just sat in the middle of the parking lot. There was no lake view. We also paid for a boat slip, which we were told they would refund us for for our inconvenience. That’s not happened yet either. And the slips are not marked. So you have no idea where to park to NOT be in someone else’s rented space. What a mess. Steer clear of this unit.
Amanda E.
Stayed 2 nights in May 2024