4/10 Poor
Robert G., Yorba Linda
18 October 2022
Liked: Cleanliness, check-in, location, listing accuracy
Disliked: Communication
Amazing Home & Location — Management Company Needs Work
The house was awesome — incredible layout, location on the beach, and overall setup.
We were supremely disappointed in “Elliott Beach Rentals”, the 3rd party management company that maintains the property. I use VRBO all of the time and have traveled to luxury rentals in many different spots in the US and overseas. This experience was one of the worst and most annoying that I’ve ever had.
Here were our issues:
- A/C wasn’t working on the top floor — the thermostat was off and totally dead and the floor was REALLY hot and humid. This was obvious upon arrival, so whomever prepped the house knew it and did nothing. The A/C people couldn’t come out until day 2 — so 6 of our party slept the first night in really hot conditions.
- The elevator didn’t work — was flashing, which again, should have been obvious to whomever prepped the house for arrival. Sloppy and certainly not “luxury”. Upon the elevator guy coming out — he “fixed it” — but it still kept going in and out of service, so we didn’t dare use it.
- One roll of paper towels in each bathroom with no extras — like, something as simple and basic as having 2 extra rolls in each bathroom is standard at EVERY rental I’ve been in, nevermind a “Luxury rental”.
- No bar soap, no handsoap, no dish soap, no liquid soap of any kind in the house — not expecting you to provide my toiletries for the week, but how about some dish soap in the kitchen and a bar in each bathroom? Lazy and inconvenient.
- No trash bags, no dish detergent, no soap for doing dishes in sink, nothing. We received multiple emails and texts threatening us with cleaning fees if we didn’t clean everything up perfectly, but had to go buy our own cleaning agents???
- No batteries in 7 of the like 15 remote controls — obviously weren’t checked upon arrival — had to buy batteries.
- No instructions of any kind for the various televisions, stereo system in the house, and system in the movie theater — we eventually figured it out, but come on
- No spices (salt & pepper shakers?) of any kind, no paper towels, and no condiments of any kind in the “gourment kitchen” — never seen that in any property.
- The LAST STRAW that is resulting in this review — they parked a giant crane in the driveway on day 2 — and on Saturday morning at 8am had a crew banging on the side of the house for 2 hours fixing the siding. Unacceptable.
The owner of the property should demand more out of Elliott Beach Rentals.
Robert G.
Stayed 4 nights in Oct 2022
