Luxury Family Friendly 2 Bedroom Condo at Friday Harbour

It was a pleasure hosting Grace and her family. They’re welcome back anytime. Regards, Nathan

Unfortunately we had to host you. As you know you first attempted to scam us with another account trying to pay with a cheque. VRBO flagged you and we blocked you. You went out of your way to make another account and booked our unit. Let us briefly answer your unfair, dishonest review. We gave you the correct door code number well in advance which was simply 4 digits. You called VRBO and they connected with us stating that the code wasn’t working. We were absolutely certain that the door code provided was correct. You even stated on the phone with VRBO on the line that you accidentally put the wrong numbers yourself ( you swapped the numbers). Yes, that happens, we understood that you made a small mistake which is fine. So the code was correct, you just put the wrong numbers in which you admitted. Now you decide to poorly rate us due to you entering the wrong numbers. There are four chairs in the unit, you miscounted the chairs. You have even used all of them and left food stains and grease on them. So obviously you used the four chairs. The paper towel rolls are bounty. If you feel that bounty feels like sandpaper to you, unfortunately you need to bring cream for your rough ashy hands which we don’t provide to you as a complimentary. We are very glad that you didn’t have issues with our complimentary water bottles, snacks, tea, cookies, coffee, cereal, oatmeal, face soap, shampoo, conditioner, laundry soap, bath towels, face towels, bed linens and more… You seemed to enjoyed those with no complaints, and we are glad that you did so. You have even ruined our granite countertops with permanent stains which we didn’t charge you for. You also said that you tried to call the VRBO in the hallways and you couldn’t reach them right away. If you aren’t able to reach an agent that shouldn’t be reflected on our listing. However when you called us and we picked up right away you seemed to be quite happy and thanked us for doing so. We know that Friday Harbour’s hallway has a pretty strong cellular connection. Please check your phone provider if your phone is broken. We don’t do cellphone services. When you called us through VRBO, you mentioned to us that this is your first time using VRBO and apologized for the inconvenience that you caused us and we respected that. We answered all of your questions promptly. We accommodated you exceptionally and let you check in earlier too. However, your review says that you aren’t an amateurs to VRBO. Your comment makes things more suspicious. We would like to let you know that you should be honest and understand that people trust you to let you in their own homes. Please don’t pull any scam stunts to others. Again, your rating doesn’t matter to us as you aren’t honest and you have some other motive in your mind. Check our honest ratings from our previous guests. For our safety and our future guests we had to change the entire lock due to your suspicious activities as we noticed regarding the tampering of our door lock (which is private property). We highly urge anyone to not host this group as unfortunately we did. Thank you Mr&Mrs Nathan

Thank you for your feedback. However, we would like to clarify a few things. Our check-in instructions are typically straightforward and provided well in advance to avoid any confusion, and we’re always available to assist with any questions. There is clear signage for the elevator, but we understand if it was missed during your stay. The AC system works efficiently, and while it may take a little time to cool the entire unit initially, it consistently maintains a comfortable temperature thereafter. We also ensure that the unit is well-stocked with towels and other necessities, and we apologize if any items were overlooked. As per our listing the camera at the entrance is purely for security purposes, without any audio recording, to ensure the safety of all our guests and ourself. We informed you that in advance as well. While we strive to accommodate all our guests' needs, it's simply not possible to please everyone, despite our best efforts. In your case, we even went out of our way to accommodate the last-minute cancellation for your extra guests. We believe we’ve fulfilled our responsibilities fairly. Also, the unit offers a comfortable and welcoming experience, it is accurately reflected in our listing. We're glad you found the unit clean and comfortable overall. Mr&Mrs Nathan