Rating Details:
The property manager was more than helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
I’d like to express our major dissatisfaction with our rental this last weekend. Unit did not come with any Firestarter, matches, etc. We could not light a fire to keep us warm. We had to call the emergency # and luckily Jake dropped by a Fire starter for us the next day. He also helped us get the fireplace lit. The instructions were also very poor. Unit did not include any working internet. Our party of four, could not text, email, access the internet. We were not able to check weather, road conditions, or touch base with home, office, pet sitters, or family from the unit. This was REALLY DISTURBING, considering the weather conditions not to mention what if there was an emergency we would not be able to be reached or reach out, ie. Call 911. To not have functioning WIFI (when it is advertised) is INEXCUSABLE. There was some type of plug in gas detector next to the fireplace that went off in the middle of the night. We weren’t sure what it was, but it seemed to be malfunctioning. It woke us up and had us worried for a period of time. This device was not explained. We deduced that it was not the carbon monoxide detector, and it wasn’t the smoke alarm, what was this? We had to open a window in the living room on a snowy night to give us some level of peace. We left it unplugged since it seemed like it was malfunctioning. Further, with no WIFI, we were not able to call, google it, etc. NOT COOL and REALLY UPSETTING. If you are going to have a device like this please explain it, keep fresh batteries in it! Soot on the ceiling over the fireplace was not re-assuring either. People should be warned of this unit, it is a money grab. It looks good in pictures, and it is convenient to Canyon Lodge, and the covered parking is nice.