2/10 Terrible
Christina P.
28 April 2024
Liked: Location
Disliked: Check-in, communication, listing accuracy
Do not rent...ITrip is a Scam!!!!
When I choose this house on VBRO I didnt know was that it was being rented by an outside company called ITrip. I got a message from them about a week after I paid for it.
I didn't hear anything else until a couple of days before arrival. It was an extensive list of rules totally different from the original posting. I was a bit concerned but because it was so close to my arrival there was nothing I could do.
When we arrived there was a maintenance worker repairing blinds. She said that the place was dated and in need of repairs. To me looked like the pictures and would suit our needs. We were in and out all week mostly using the house to eat take out, sleep and swim.
Two days after I got home I got an email saying that they had charged us $350 for supposed damages to the house. None of the things they said we broke or damaged looked like the pictures they sent when we left. Most of the stuff was in places we did not use at all.
Since then I been calling, messaging and emailing ITrip to discuss the issues and I cannot reach anyone. The BBB has a bunch of complaints about ITrip. This company is a scam. Do not rent from them and read the VBRO ad before renting so you don't get stuck with them.
Christina P.
Stayed 7 nights in Apr 2024